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There could be several reasons behind the delay like Logistics problem, Supply chain issue or anyother issue so how would you deal with the customer who already given you a strict deadline.
First, apologize to the customer and let him/her know the situation. Listen to what customer will say and then offer a solution for the delay by adding a value to the product or service he ordered.
A real solution for such problem is by looking for the causes of the delay and fix them. I have to deliver more than the expected value that the customers are expecting from me. on time or before is one of the most important ingredients of the value that the customers buy from you for. we are in the era of speed my dear.
First of all I can't delayed Customer order Once confirmed .In case if Delayed explain Politely the reason behind the delay and i appolize him and conveince him accept the order
frist when have any order we should have infomrd guest how many minit the order it will take if delayed frist we have to opologzied to guest and I will give discount on order as lost my cost or lost my custmer
A real solution for such problem is by looking for the causes of the delay and fix them. I have to deliver more than the expected value that the customers are expecting from me.
This is why every customer service person should use the heart to build trusted relationship rather HEAD to build commercial relationship where slip will be viewed as commercial point of view. Trusted relationship will allow tolerance; appreciate transparency and ground reality, when dateline is not feasible.
First of all I will try to fulfill the order on time. But still if it gets delayed for some reasons, I will try to explain the reasons of delay to the customer. If he is an existing or an old customer he will agree and get convinced.
If the customer is the first time customer there are chances that he may think negatively about the service our company. But there are also chances that the customer understands the reasons of delay.
To top it all delay should be for genuine reason not due to the laziness of employees.
APOLOGIZE AND FOLLOW UP WITH THE ORDER
