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Thank you for invitation. I agree with Mr. Ashraf E. Mahmoud.........................................
Thanks for invitation,
As it the only way to record the problem's subject and how it is being solved on "The organization's historical log", for recalling whenever same problem raised once more or facing same problem at any other departments.
Thanks
Exactly as my colleague Abdulrehman said it will be added to his experience
Regards
it add to his experience on how certain problems should be handled, it also gives him an idea about his subordinates and their contributions, at some point in the future there will be standard procedures in how to handle problems, so that would be helpful too.