What are the factors, that help Organizations/Companies to achieve higher customer satisfaction?

Customer satisfaction is the overall impression of customer about the supplier and the products and services delivered by the supplier. Following are the important factors that could affect customer satisfaction:

1. Department wise capability of the supplier.
2. Technological and engineering or re-engineering aspects of products and services.
3. Type and quality of response provided by the supplier.
4. Supplier’s capability to commit on deadlines and how efficiently they are met.
5. Customer service provided by the supplier.
6. Complaint management.
7. Cost, quality, performance and efficiency of the product.
8. Supplier’s personal facets like etiquettes and friendliness.
9. Supplier’s ability to manage whole customer life cycle.

1. 10.    Compatible and hassle free functions and operations.

Company's commitment that realize management to align devoted resources and ensure corrective action when issues arise. Hence,  through this way not only customer service improves but revenues as well as business also grow further.

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