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Explain the Five P's of Customer Service?

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Question added by Ammar Ghosheh , Account Manager , Future Technology Doha
Date Posted: 2016/12/24
Ishan Ismail
by Ishan Ismail , Customer Relation Execurive , Yasin Khamis Technical Services

Product- nature of the product and speciality of the product

Price- skimming price etc....

Place- availability of the product--- Niche market or Mass Market

Promotions- buy one get one free,

people- Targeted crowd and the right leads to be used

 

 

Maher Ahmad
by Maher Ahmad , Head of Planning and Training Division , MOH

Thank you for the invitation.

People:

it’s important to staff your business with the right people. If you run a hardware store, for example, you’ll need people knowledgeable in various areas of home improvement in order to run the business effectively.

Process:

is having a method in place to handle any issues that may impede the customer experience, such as how to deal with complaints.

Product:

means having extensive knowledge about what you’re selling. Knowing your product and communicating your enthusiasm for it can help translate into better sales.

Presentation:

involves presenting your product in an appealing fashion. This aspect is often overlooked, but can make all the difference in sales.

Finally, there is Price, which means charging a reasonable price for your businesses’ goods or services. There are more to each of the 5 P’s, but this is a good overview.

Deleted user
by Deleted user

I apologize for not answering uncle El Mamy specialization

Heavenly J John
by Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group

I agree with the colleagues's answer that believes and advocate the CUSTOMER FOR LIFE. On this the FIVE "P"s are the pillars built to ensure customer focused.

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