Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

Explain the Five P's of Customer Service?

user-image
Question added by Ammar Ghosheh , ICT Sales Account Manager , Starlink
Date Posted: 2016/12/24
Ishan Ismail
by Ishan Ismail , Customer Relation Execurive , Yasin Khamis Technical Services

Product- nature of the product and speciality of the product

Price- skimming price etc....

Place- availability of the product--- Niche market or Mass Market

Promotions- buy one get one free,

people- Targeted crowd and the right leads to be used

 

 

Maher Ahmad
by Maher Ahmad , Head of Planning and Training Division , MOH

Thank you for the invitation.

People:

it’s important to staff your business with the right people. If you run a hardware store, for example, you’ll need people knowledgeable in various areas of home improvement in order to run the business effectively.

Process:

is having a method in place to handle any issues that may impede the customer experience, such as how to deal with complaints.

Product:

means having extensive knowledge about what you’re selling. Knowing your product and communicating your enthusiasm for it can help translate into better sales.

Presentation:

involves presenting your product in an appealing fashion. This aspect is often overlooked, but can make all the difference in sales.

Finally, there is Price, which means charging a reasonable price for your businesses’ goods or services. There are more to each of the 5 P’s, but this is a good overview.

Junny Mar Sia
by Junny Mar Sia , ACCOUNT MANAGER , DDM

In addition to previous answers, 5 P(s) will help us ensure that customer will come back to us, not only by knowing it proves we're driven but we're also reliable and the 'go-to' all the time. 

I apologize for not answering uncle El Mamy specialization

Heavenly J John
by Heavenly J John , Head of the Dealership Operation , Automobile Company

I agree with the colleagues's answer that believes and advocate the CUSTOMER FOR LIFE. On this the FIVE "P"s are the pillars built to ensure customer focused.

More Questions Like This

Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.