When a call center agent follows the call script tightly, he acts as IVR, call center quality management converted the agents to IVRs. What do you think?

Start networking and exchanging professional insights

Next Question:
How would you motivate call center agents in debt collection department?
Posted by:
Ivan Perak
08-July-2013

Quality Assurance Call Center Call Center Management

Question added by Shady Mohammed Shehata , Call Center Manager , UPS
Date Posted: 2016/12/26

Upvote (0) Views (3) Followers (1) Answers (1) Report Question

Write an Answer
Register now or log in to answer.

1 Answers

by Mohee al-dean Damra , Senior Account Manager , IVY hygiene solution

The script is just for help the agents to get the main points , the agent should talk to customer according to his or her personality While maintaining the attitude, correct information and the right process.

Upvote (0)

Downvote Reply () Report

Products By Bayt.com

Use Our Mobile App

Start networking and exchanging professional insights

When a call center agent follows the call script tightly, he acts as IVR, call center quality management converted the agents to IVRs. What do you think?

Popular Searches

More Questions Like This