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How do you keep customer service professionals motivated to achieve business goals?

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Question added by Deleted user
Date Posted: 2016/12/28
Zainab Ali
by Zainab Ali , Project Coordinator , Amazon - United Arab Emirates

- Set goals according to baseline KPIs used in the organization.

- Take suggestions from the CS to make them feel important

- Intrinsically motivate them by maintaining a friendly, supportive and collaborative work culture

- Drive employee engagement with a good organizational mission that promotes an inner life purpose

- Give CS the liberty to 'WOW' customers without manager's approval. Provide them with tools that enable them to this effect.

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