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As manager, what is the protocol of handling hard headed customer inside of the dining area of your restaurant complaining on food?

Restaurants Customer Interface Food Retail Food Food &amp Beverage
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Question added by Rogelio Balolot , Chef , La Cuisine French Restaurant
Date Posted: 2016/12/29
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Ali Hamadi
by Ali Hamadi , F&B Operations & Development Manager , The Spot Arabia

Regardless his complain was right or wrong, as a manager you should acknowledge it & keep on apologizing till the customer calm down, then it is all about a nice Gesture from the manager so the customer can leave happy & forget his complaint.

Keep in mind Customer is always right.

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