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Can any one these reasons, for some that still deliver bad experience that leads to dissatisfaction in the current so called Customer Centric World?

1. Failure to put ‘people’ first2. Leadership failing to ‘operationalise’ Customer Experience3. Lack of skills and competencies

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Question added by Heavenly J John , National Head - Aftersales for Ford , Saud Bahwan Group
Date Posted: 2016/12/29
Manzoor Alam
by Manzoor Alam , Director , 7th Sky Travel & Tourism Services (Pvt.) Limited

I think follow could be the reasons:

1-Leadership failing to ‘operationalize’ Customer Experience

2. Lack of skills and competencies

Omar Saad Ibrahem Alhamadani
by Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

In my opinion 2,3....

Regards  

Tayyab Hussain
by Tayyab Hussain , Admin and Finance Officer , JWS Pakistan

Failure to put people first

Maher Ahmad
by Maher Ahmad , Head of Planning and Training Division , MOH

Thank you for the invitation.

My answer is (1).

EDWINE OMONDI
by EDWINE OMONDI , CUSTOMER SERVICE OFFICER , FRIGOKEN COMPANY LTD

Leadership failing to 'operationalise' customer experience.

Emmanuel Wamweta
by Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

All the above options are truly responsible in this case for creating this situation Thanx for the invitation

asber shaabo
by asber shaabo , ادارة -محاسبة - متابعة شؤون الفندق لدى القطاع العام و الخاص , فندق عينكاوة باﻻص - فندق ارابيﻻ غراند -نقابة محامي كردستان العراق

Poor experience leads to loss of customers, recession of product, lack of profits, decline in business volume, and may lead to selling,

Joel Cayanan
by Joel Cayanan , Reception Manager Automotive , AlFuttaim Motors, Dubai UAE

Thanks for the invitaion. 

Leadership plays a major role in building a customer centric apporach. 

I'm sellecting number two as the best answer amongs the three, however all have a significant impact in customer satisfaction if not plan properly.

 

Regards,

Joel

 

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