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Both can work it depends on how you work with it.
I've experienced that as you climb the ladder of success, you move from having sharp relations to more friendly relations for 2 reason;
1. Sharp is more in play when you are directly responsible hence giving yourself the room to maintain clients perception and expectations but 2. as you move up; your contact with your client becomes indirect giving you the leverage of being more friendly.
In any case "YOU are your client's advocate and the guide they can rely on in a maze"
With the above mentioned comfort, whether you're sharp or friendly, your clients themselves will rationalize your changing gears in between the two.
Thank you for your kind invitation
To be having a friendly relationship with the customer, provided does not affect negatively on the work
A friendly but professional relationship is best when dealing customers. One should be able to make hard decisions whilst still getting the buy-inn from the customer. It would be ideal if you could make the customer feel that a suggestion came from their side.
There is no right answer to this question. There is however, an appropriate environment to suite either or. It's all about the customer. One has to be able to "read" people in order to respond appropriately.
Relationships tend to develop more meaningful customer experiences and stronger relationships, especially for long- term customers. It's imortant to create an experiece for the customer that will make them feel engaged, resulting in a positive customer experience. Customers are more likely to associate with those that crate a hospitable environment; though it is important to be professional at all times and not lose sight of the main goal.
To make a friendly relationship with my customers
Better to keep a balance of both professional and friendly relation
Professional: customer wont take undue advantage of it
Friendly: customer won't stop doing business with you.
It's always better to make a friendly relationship with customers, But I shall say NO, if its the best option that i got for the organisation, and I can say NO to the customers with a friendly attitude too, and its the skill that everyone should develop for maintaining customer relationship.
Relationships without emotion sounds robotic. Either professional or personal, relationships are driven by emotions. So, dont agree with the taking a sharp relationship with no emotion with customers.
However, one have to be aware of certain basic limitations when acting in a professional capacity or representing ones team or organisation. Relationship should be built on strong professional values and ethics. Friendliness at the stake of compromising work ethics, fellow colleagues, team or organisation should never be a choice.
when it comes to your door then its good to maintain good relation with them but when it comes to your out of business view then its better to maintain nonemotional behaviour with them.
I think it's all about the trust of customers on the company and the person they are dealing with. It will automatically or eventually get into a healthy or friendly relationship with the time if the company is able to gain their customer's trust. As the company makes the customers their first priority, having a positive attitude towards them, understand them and revert back them in timely manner with the best and reliable solutions, and make them feel comfortable that they can easily rely on them by providing best services, then one can build a good and long lasting relationship with the customers on professional level as the customer may feel having positive experiences with the company.
I think having or building a friendly relationship or having an empathy nature towards the customers being within your professional limits will always give a better result in understanding customer's mind and having loyal and faithful customers for a long period of time.
Those type of customers are always helpful for the company as the customers are one of the best source to get new clients to the company as they tell about the company and their services to their near and dear ones if they like it.
On the other hand, having sharp relationship with the customers is also important in some cases but that relationship may be for a short period of time.
