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The Right Preparation
Setting the Plan
Execution Stage
Return on Investment
Expanding Horizons
Framework for Integrating BPM and QMS
1. Timeliness
2. Customer orientation
3. Communication
4. Supervision
5. Service delivery
6. Quality
quality level
service quality and speed
cleanliness level and place atmosphere
RESULT ORIENTED AND TIME BOUNDED
Processing the orders , maintaining customers , following up with customers , making sure the process will be operated cleanly with zero problems or errors.
