What are the few important things we should know as good customer service/ sales managers? Specially if you are working in a retail store.

knowledge and customer focus is a must. Then comes another things, depends on your business line. 

Should Khowledge about area and location.Follow a good relation through telephone and direct vist.Area list should updated with contact name,contact number both official and personal.Delivering goods or services with in schedule time.Follow up payment and after sales services

first you have understand your product know it and learn it that is the key of your relation with your customers, then understand your customers need and accept that diffrences people are in diffrent personlaities and diffrent requierment.

have had mastered above improve your listening skills as the you listen well you can get the answer well, remember customers are the resone why you are in business, lose them and you lose your business 

know your customers, build relationships, and the right products for the right customers

Happy customers, happy business. Everyone from somewhere is dealing with an issue every second of the day which might be demostrated out unconsciously by a customer but as a customer service officer or sales manager you have to have a high sense of humor and attend to the customer in a professional way to neutralize the demostrated act in order to provide the needs of the customer.

First, we must welcome & greet the customer with a great deal of professional hospitality.  Establish good rapport with the customer in the meeting's intro.  Listen attentively to the customer in order to clearly identify his needs / problems.  You could ask questions at this stage to ensure adequate identification of the customer's needs & expectations.  Offer practical & good value solutions to the customer, whereby the customer should feel & visualize real benefits from your offers to satisfy his needs.  Help the customer in selecting his optimum solution with the perceived highest benefits.  Win the customer's full engagement, consent, and execution commitment with his selected offer (whether a Product or a Service).  Execute & process the customer's final request in a smooth & timely fashion to wow his experience with both your organization & yourself as qualified high caliber executive.  Perform continiuos after sales service follow ups with the customer to ensure his ongoing utmost satisfaction, and accordingly planning for obtaining more & more business from him, as well as from his potenetial referrals if a solid bond of trust has already been successfully established with the customer. 

First of all welcoming the customer, Good manners, Patience, understand the exact need and query of the customer, listen to them, inform them that you understand there query by telling them the exact things which customer is looking from us and guide them well with prices and qualities and most important should know about the product vhich we are selling to them.

The Product/service quality should be good enough and consumer must be satisfired.

Customer feedback is very critical and in case of any dissatisfaction/complaint immediate action should be taken in order to give him right kind of timely feedback.

Always welcome your customer with a Greeting and a smile. Listen carefully and understand their needs. Make him/her cumfortable by offering water or any beaverage if they wish to have. Make them feel that you are going to fullfil their needs and do not let your attantion divert from them any point of time.