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Is it true that if you form a good relationship with a customer, they will deal with your company strictly because of your good relationship?

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Question added by Deleted user
Date Posted: 2017/01/18
Emmanuel Wamweta
by Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

Not necessarily, customers buy for various reasons "friendship" inclusive for instance quality, packaging, branding, durability, availability, attachment of prescriptions, beauty, display, multipurpose products etc. However the company stands a greater chance to make sale & further sales (repeat/ loyal customer) from this customer because of the relationship between their employee & customer.Thanx for the invitation

Deleted user
by Deleted user

Yes, but not always. Customers make their purchasing decisions based numerous factors. But a healthy relationship surely affects his/her purchasing decisions most of the time. 

Hala Abd Elhamid
by Hala Abd Elhamid , Marketing Specialist , Delta Express

Sometimes it may increase the work relations & business volume but in fact, we should separate the personal relations from the official business ones.

William Kerdi
by William Kerdi , Certified Sales Consultant , Porsche Middle East ( Ali & Sons )

Yes, its true. the relationship is one the important sales skills.

Bogdan Georgescu
by Bogdan Georgescu , Deputy General Manager , Romprim SA

That could be a solid backbone along with delivering on promise and being a step ahead of his/her expectations (in a good way).

mouaz agha
by mouaz agha , Branch manager , bahrawi Trading

Sure but you must follownup with customer very closely 

Penelope Mfiki
by Penelope Mfiki , Sales executive , NEDBANK LTD

Yes, absolutely 

World class service is everything, you can also get more business as they will refer other clients because of your excellent service 

Cristina Danu
by Cristina Danu , Sales Associate Part Time , Azadea Group, Massimo Dutti

This is half of the truth. A customer will come back not just because of the good communication skills of the employee, but and for quality of the goods.

walid landolsi
by walid landolsi , customer relationship manager , Achour Marble

If the customer find most of his needs in our company and he doesn't find better offers from other companies, i'm sure he will deal with my company strictly because of that relationship between us.

Kashif Mukadam
by Kashif Mukadam , Sales Manager , UPAK

Every customer wants a good relationship with the clients. 

Friendship with the customer counts always. They will always rely on your service and the role that you play in your company which makes a difference.

Sriram Govindan Govindan
by Sriram Govindan Govindan , Part Time Business Consultant , Creative Vision Electronics LLC

Yes, Relationship is very important, but customer satisfaction also is also important like better commercials and sustained service which will provide a long lasting customer

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