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An official and mutually agreed commitment that prevails between a service provider and the customer, which usually maintain to as accountability of doing things.
SLA is a contract between a customer and a service provider which defines the details and level of services that the customer will receive from the service provider.
Service Level Agreement is the contractual agreement with two parties. It could be with the vendor or the service provider to the client or and end user.
Document which Is duly signed by Service Provider and Customer for agreeing on Uptime , Reliability, Availability of services along with other parameters along with threshold values well defined, Penatly Terms and accompanied by Support and other Matrix
Service Level Agreement (SLA) is an official and mutually agreed commitment that prevails between a service provider and the customer (internal or external). It covers various aspects of the services provided, specially, quality, availability and responsibilities.
