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How do we judge the quality of the customer service that is provided? Are there any general quality criteria?

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Question added by Nisreen Ahmad , dfgdhj , twst
Date Posted: 2017/01/24
Joe Seychell
by Joe Seychell , head of IT , Pinnacle Investment

thank you for inviting me.

 

I like simple - actions speak volumes. The best jude service quality is repeat business and acknowledging you and you interaction. This goes for both internal and external customers.

 

generally the quality of your service is evident in your actions. It is a "pracrice". A mind set. If you enjoy what you do and display your willingness to assist your customer - they will soon let you know about the quality of you customer service, in many different manners. Treat all the same and the respect you deliver will be rewarded over time.

 

you simply can't survey customers and expect "authentic honest " responses with set in store/enviroment question . If you want to serve customer it needs to be anonymous and they have to be motived to participate themselves....

Khurram Abbas
by Khurram Abbas , Office Manager (Admin & Customer Support) , ME overseas Employment

1 - Repeat Sales / Business

2 - Customer feed back 

 

if you are looking for methods to check quality of your services please go through this article it will give you ideas about methods could be used for it

 

https://www.userlike.com/en/blog/measuring-service-quality

 

Francis Jr Simbajon
by Francis Jr Simbajon , Associate Marketer , C-ONE TRADING CORPORATION

Agreed with Sir Joe Seychell's submission.

Thank you!

Ashraf Elsherif
by Ashraf Elsherif , Director of Project Management Office , Condor Electronics SPA

 

  1. Company business workflow which grantee  segregated operational duties.
  2. Identify customer problem systematic.
  3. Service performance measures.
  4. Close customer request by happy call.

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