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First of all, you need to review your company policies as below:
1- Does your company have a "Whistleblower" policy? (this policy protects any employee when raising a complaint)
2- Does your company have a "Grievance" policy? (this policy should explain everything you need to know if you have complaint, even against the company head)
So, if these policies are in place, it should be very easy for you to know your next step safely.
But what if you didn't find any of these policies?!
Here, I recommend that you raise your complaint in writing (preferably emails) which can be documented and recorded and to be submitted/sent to your HR manager. If your complaint against the HR manager himself, then your complaint should be submitted to the company's General Manager directly.
Complaint is negative and is a statement of criticism. Feedback is a motivational factor whereas, complaint de-motivates people/employees. ... Anyone can complain when he has a problem regarding any specific matter and he want an adjustment or solution from their corresponding admin. Social media plays an important part for complaints as well. Companies look on social media for any complaints or feedback from customers. Service surveys help companies solve problems as this is form of feedback. The Ambudustmann is also a place to fix problems as this is a direct method in achieving results. Written emails are necessary for complaints. Use of Feedback form for any negative or positive comments.
Company Policy is an important part of documentation (1) Whistleblower.... (2) Grievance Policy
if these two are mentioned in the company manual, read and become aware as it explains the next steps.
Now you have a situation where someone had a bad experience, didn’t tell you, won’t be coming back but now all their friends know. This is why we want to encourage customers to complain and provide an easy way for them to provide feedback.
The company management has a log book for written complaints and a form for feedback from customers and complaints as well. The five reasons why complaints are made (1) Faulty products (2) Complaints challenge the status quo (3) Complaints are friends (4) Complaints test internal systems and processes (5) Complaints provide a chance for service recovery.
Sometimes companies have rude employees who answer the phone and do not follow company telephone etiquette hence chase away the customer. So the company is unaware of such individuals. These individuals do not make any change towards better mannerisms.
The company has an appeal board for complaints and the procedure they follow with time allotted for each resolution. The appeal in-charge of this department will take the complaint on hand and discuss the issues related to the problems and the solutions to it. If a solution cannot be formulated then it will be in-front of a special action committee, thereby making it possible for a solution and any warning if necessary. The complaint has to be in written form and will normally take 8 weeks or less to be resolved.
Feed-back is positive or negative in nature and it is necessary to be done on a one-to-one basis with the person concerned so that the company supervisor or deputy-in-charge can appreciate the person’s effort. It is recorded and filed so that people can learn from the situation and how they dealt with it. Constructive criticism helps individuals build themselves and companies build their reputation too.
Thank you for the invitation to share my view on this very delicate matter. There are two issues here. One is a feedback that can be a process many companies have between their stuff and the other is a complaint in a formal form from what I understand.
A feedback from stuff for their colleagues or supervisors is asked in many companies with HR departments to assess the organizational behavior of the company. Of course, supervisors do the same for their subordinates and so on. It can help any large size organization to maintain a balance in its workforce no matter if the feedback is positive or negative.
Now the formal complaint is something that depending on the organizational rules can differ from time to time. I personally would ask for a formal complaint given to both the supervisor and HR in a way that whatever is causing it is clear and can be dealt within the company. In some companies, the whole matter is handled by HR and higher management especially when there is tension between the two parties involved and it affects their daily tasks.
In conclusion, I prefer that any matter like, feedbacks and or complaints must be processed diligently from everyone involved and must also stay within safe barriers inside any given organization. Problems exist everywhere in life and also in the work environment but to solve them, we always must have a good intention no matter what.
Thanks for your Question.
All grivences must be informed to HR department. Since you raised the issue of Complaints against management, therefore it should depend on level of Management involved. If it is from your department, then that should be solved through department head if possible.
There is HR Manager who is the bridge communication between staff with management. I think must be the good one while you are complaint about the company which is HR should be help the staff to taking care of. Then other option if there is general meeting we can tell all the concern about management in the forum so everybody will aware of it. Then we can compromise also get solution then answer all.
Through email to Compliance or HR department. if they dont respond You can lodge a complaint to Labor court if you are an employee or to consumer court if you are a consumer.
Thanks
Many great answers given by colleagues , I support them
Honestly this is difficult position to be in if your organization does not have a "Whistleblower" policy in place and you have to further identify if the complaint is related to something ethical or unethical practice that you wish to complaint about or which business unit it is for and in all cases it all drills down to what risk and scrutiny you are willing to face. However having said this you will have to start with making an official complaint against the management to the HR Manager if there is no one else who you can complaint to.
It depends on the culture and policies of the organisation;
If the company has whistle blower policy than it can be the route to that can be used to communicate wrong things being practiced in the organisation. Normally only complaints pertaining to wrong doings against the rules of the company can be registered and it provides immunity to the person who complains
If it is suggestion for improvement than whistle blower policy can not be the option instead if the company has suggestion scheme suggestions for improvement can be submitted.
In the absence of no such policies / schemes existing than written compliant can be submittted to the HR Manager or CEO of the organisation depending the severity of the case
If it is an open culture organization, you may share your concern with the Employee Counselor (who would be working in the HR Department). Else, you may drop your complaint in their Compliant Box!
