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Every now and then. There is always room for improvement. Now a days customer retention is the key of business success. Feed back can be taken through direct calls, messages, emails, surveys & web surveys.
Thanks
Firstly it needs more than one customers to get right feedback
Secondly every six months it fair enough since the improvement process needs many departments work, marketing, production, sales, planning....
Always send emails to your customers asking them about their opinions, create excellent surveys that help your organization to define any loops or problems that effect on your company name or products sales.
I agree with the experts answers. Thank you.
Feedback from the customers is crucial and significant in every business entity.However collecting feedback from them isn't mere ones but all along the way of business journey. Their feedback is necessary for product monitoring. And their feedback can be obtain through food testing or free trial of the product, interview where the product been sold and circulated.
Always so that it can avoid problems and thus the ability to improvement
We know customers still love to provide feedback. Now the question becomes, how often should you ask for it? As you might expect, I would say it depends on the type of survey you’re conducting.
Deliver the right work expected by your customers...then request for their candid feedback on monthly basis. Be polite and attentive to customers demands as Customer is King.
After Sale service is the best way of showing concern towards customer satisfaction and obtain the feed back.
The frequency of the obtaining customer feedback depends on the type of product or service, and on the frequency that customers have requested support on specific areas in the past.
Once these are established then the method of obtaining the feedback can be determined. High priority areas may require a telephone call while the lowest would be expecting feedback from the company website.
