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How do customer engagement and interaction improve your service excellence?

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Question added by Deleted user
Date Posted: 2017/01/29
Marwan Mohamed Mahmoud Ahmed
by Marwan Mohamed Mahmoud Ahmed , Projects scheduling and Controlling Manager , WE - Telecom Egypt

Because their feedback actually help us to improve our strength and improve , avoid  the frequent of my weakness points

All the world now work as customer base and it's already reflect at the business base

Emmanuel Wamweta
by Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

Customer engagement & interaction provide an excellent platform for customer feedback & improvement of services. Service providers are in good position to find out, know better, understand more or gain detailed understanding of customers, their needs & buying behaviors. This information is what the service providers analyse & come up with better decision making & further more developments or improvements in their services which ultimately brings about customer delight & loyalty. Thanx for the invitation

Obaid ur Rehman
by Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

it will bring/ win customer's loyalty.  Loyalty brings positive feedback which can help organization/ product to improve.

djamel bouderdara
by djamel bouderdara , Civil Engineer , “CEG INTERNATIONAL” Engineering Consulting and Project Management Company

Thank you for the invitation and the valuable information and useful with my respects to all

Omar Saad Ibrahem Alhamadani
by Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks

I agree with the answer which given by my colleague Marwan

Ashraf E. Mahmoud (PhD)
by Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for invitation,

The"feedback" received from the clients, is the pivot element which has to be deeply analyse  and investigate by the organization' s" Quality Services Department" , in order to determine  the exact type of product or service has to be improved to meet the clients expectations.

 

DR MD ANWAR HOSSAIN
by DR MD ANWAR HOSSAIN , Moderator , bayt.com

Thank you for invitation. I agree with experts answer & I  am looking forward more experts answer.

Asim Ali Khan
by Asim Ali Khan , Human Resources Director , Arab Media Group

I agree with our specialists here...

Deleted user
by Deleted user

By their interaction we will know how to serve them well in order to meet their need.

saleh Abdu
by saleh Abdu , Administrative Officer , Fawaz A Alhokair & Co.

 

It improves on:

 

·        how to exactly serve the customer

 

·        how  to exactly reply to the customers questions and inquiries

 

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