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Well, this means you will have to exert extra effort and bypass your job limitations to help customers in an amicable and friendly method. The extra mile strategy is always useful but only few employees are willing to stretch their arms to reach it.
Paciency and Smile while conversations and lisening any costumer each and every words,and answering the task question they asked.
Well, I’ll share a story here which I have stolen from my friend book:
A 26-year old loyal fan of Samsung messaged the company through Facebook handing them that he had enjoyed many Samsung products so far and asked for a free Galaxy S III to replace his old one. In return, he drew a picture of a dragon, especially for Samsung. The company appreciated his effort, sending a kangaroo drawn for just a loyal client.
When you want to show me that he is a special customer and you car for him/her always.
