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How would you inform your customers for any type of service interruption?

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Question added by Deleted user
Date Posted: 2017/01/30
Omar Saad Ibrahem Alhamadani
by Omar Saad Ibrahem Alhamadani , Online Volunteer Moderator , Bayt.com

Thanks 

We are talking on base of customers and beneficiaries, so you need to use usual channel for mass connection e.g.

- e-mails

- social media

- Radio

- outdoor ads

- newspaper  

Obaid ur Rehman
by Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

usually this sort of service interceptions are planned or already forecast ed. so we can inform customers through sms regarding outage durations or services interruptions. if these are unplanned then surely social media, fm radios , emails etc

Md Fazlur Rahman
by Md Fazlur Rahman , Procurement Specialist , Engineering and Planning Consultants Ltd

Fully agree with the media choices as  mentioned by Mr Omar Saad Ibrahem Alhamadan.

 

 

 

 

DR MD ANWAR HOSSAIN
by DR MD ANWAR HOSSAIN , Moderator , bayt.com

Thank you for invitation. I agree with experts answer & I looking forward new experts answer. 

Jiries Qandah
by Jiries Qandah , Sales and Business Development Manager , TrinityHT

Straight forward with clear adequate information, along with the best closest alternative service using positive words.

 

djamel bouderdara
by djamel bouderdara , مفتش موقع مدني , الاستشارات الهندسية ceg

Thank you for the invitation

Thank you for the valuable information and useful

Marwan Mohamed Mahmoud Ahmed
by Marwan Mohamed Mahmoud Ahmed , Department Manager of Project scheudling and Controlling , WE - Telecom Egypt

I agree with Mr Omar and I like to add

formally you shouldn't inform that customers but you should tell them such as

we upgrade our system

we improve our quality of our service 

Asim Ali Khan
by Asim Ali Khan , Human Resources Director , Arab Media Group

I agree with our experts here. Thanks for inviting!

simon Toyiring
by simon Toyiring , REGIONAL SALES MANAGER NORTH ZONE 1 , FAREAST MERCANTILE NIGERIA LTD

1.through face to face interactions 2.phone calls 3.through emails

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