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what's the difference between customer service and customer care ? and who's your customer ?
Customer Service and Customer Care are just how companies call them, but relatively, there is no difference.
Call it customer service, customer care, customer relations, customer specialty, etc. They only have one goal : making sure that customer comes back to you, and only you, during the manner that they require the service or the product that you sell or do.
Although some will give a definition that customer care is better than customer service. The manner or approach on delivering great customer service/care is technically the same. So I don't see any major differences between them except if you remove the word "service" and "care", they will have their own different meanings, but if used in conjuction with the word "customer", then they are relatively the same.
Customer Care is an extension of Customer Service, whereby you are not only assisting in servcing the transaction , but going a step further and addressing every single need of the customer and making them feel special and unique.
The difference is only in the perception of the user of these phrases.
Actually all that we want is a happy satisfied customer who would return back to us and only us for the product or service we sell.
Customer service is an activities that provide customer with a needed service, but customer care is more activities to handle the customer beside that related to customer service
customer care is part of customer service, customer care is a subset of customer service. customer service entails all activities involved in selling products to customers while cusyomer care refres to delibrrate endeaver undertaken to provide customers with a pleasant desirable experience in transacting or dealing with the company
Customer service involves just that: serving customers to complete a transaction. It might be friendly, helpful service, but the primary purpose is to make a sale or finish a specific process for the customer. It does not move beyond that initial contact, and it does not typically catch a customer by surprise.
In contrast, customer care takes the service procedure a step further, treating the customer as a unique individual who makes up the core of your business. It involves a proactive approach to customers that may catch them off guard in a positive way and delight them with your company. Customer care is the way to put your business above the rest, in terms of how readily the customer will return to you for additional needs.
Customer service is an activities that provide customer with a needed service, but customer care is more activities to handle the customer beside that related to customer service, and now a day it promoted to customer relationship management, and this more extra acidities to manage customer relationship active, current, potential customers all to be manage occasionally, initiative way.
customer service ;what he need at time cutomer care :what he need end of time..
The different of it is the customer service will serve what the guest want in straight way start from the beginning until the end with professional service. but the customer care will take care of guest satisfaction and and from the guest satisfaction will able to enhance the services to guest in future.
