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Which proverb is more appropriate, Please elaborate.
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"If we don't take care of our customers, someone else will.' - Edger Mitchell.
Customers are humans and will move from one brand/ company to another if their needs are not met or if someone else threats them better. Hence Customer service & CRM are crucial to retain ones consumers.
Agree even if the competitors don't the customer and the employee will search for better work relations with others.
its easy to bring a good loyal "customer & employee" BUT the hard job is KEEPING them.
I can't agree more with both statements! In fact to retain employees it is necessary to show special care for customers. The same applies to retain customers: care should be shown towards employees. It is what distinguishes brands that care from those who don't or simulate it.
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Two sentences at the same importance and risk to the organization if it is neglected.