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Why is Customer satisfaction important?

Customer Focus Administration Customer Driven Guest Satisfaction Management
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Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/02/05
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Tariq Omer
by Tariq Omer , Sr. Trainer and Consultant Insurance , Watan First Institute

Because it leads to the retention of existing customers and attraction of new and the opposite results in loss of existing customers and the blockage of the flow on new customers through bad mouthing.

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