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How would you reduce your customer effort to enhance better customer experience?

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Question added by Deleted user
Date Posted: 2017/02/11
Manzoor Alam
by Manzoor Alam , Director , 7th Sky Travel & Tourism Services (Pvt.) Limited

Make analysis of customer post calls then you need to find out what are the main areas where your customers need your support mostly then ensure to improve those areas as well ensure corrective actions not only immediately but within in minimum time too.

Obaid ur Rehman
by Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

Providing customer services at their finger tips by using technology etc, Reducing TAT for complaints or queries.  

Shukri Ibrahim
by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd

Lead customers to low-effort resolution paths by promoting self-service “stickiness”

Be proactive and work on preventing the next issue

Enable agents with “experience engineering” to guide customer interactions.

Enable frontline staff to deliver low-effort experiences.

 

Proactively solicit and listen to customer feedback on high-effort experiences.

Asim Ali Khan
by Asim Ali Khan , Human Resources Director , Arab Media Group

Thank you very much for inviting me. I agree with the answers of our experts....................

DR MD ANWAR HOSSAIN
by DR MD ANWAR HOSSAIN , Moderator , bayt.com

Thank you for invitation. I support colleagues answer & looking forward new answer.

Ashraf E. Mahmoud (PhD)
by Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for invitation,

By activating and improving "The Research & Development", function and department in the organization. 

Omar Saad Ibrahem Alhamadani
by Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

I support my colleagues answers 

Regards 

Ashraf Elsherif
by Ashraf Elsherif , Director of Project Management Office , Condor Electronics SPA

  1. Conduct lean customer process flow.
  2. Conduct mobile application software.
  3. Well trained customer service agent.

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