What is the best way to deal with customers when your shipment is delayed by shipping line or air line?

Hi Fareed, This happens every so often, despite perfect planing and most of the time you are better off being completely open to the customer. Off course there are exceptions. But you could simply let them know of the delay and that you are putting all the efforts to expedite the whole process. Most importantly, make sure that you call them up & inform of this as opposed to waiting for them to follow up or enquire about the delay. Subsequently you may offer them a discount/complement to neutralise. At the end of the day you are dealing with humans.