The Cost of Poor Quality separated these costs into 3 categories: Prevention Costs: Including quality planning, training, preventive maintenance, housekeeping etc. Appraisal Costs: Including testing, inspection, audits, reviews and surveys, etc. Failure Costs: Internal Failures: Including scrap, rework, expediting, equipment downtime, injuries, etc. External Failures: Including product recalls, returned products, complaint handling, lost sales, etc.

How much extra costs of the project can often be attributed to a lack of quality?

Start networking and exchanging professional insights

Next Question:
The marketing department has just discovered that most buyers are not willing to...
Posted by:
Muhammad Farooq
18-September-2016

Operation Quality Management Quality Tools Project Management Management

Question added by Muhammad Farooq , QA-QC Manager , AL Bawani Contracting Co
Date Posted: 2017/02/24

Upvote (0) Views (3) Followers (1) Answers (1) Report Question

Write an Answer
Register now or log in to answer.

1 Answers

by osama eldesoky , QA/QC Manager , Nuclear and Radiological Regulatory Body of Egypt (ENRRA)

The Cost of Poor Quality separated these costs into 3 categories:

Prevention Costs: Including quality planning, training, preventive maintenance, housekeeping etc.
Appraisal Costs: Including testing, inspection, audits, reviews and surveys, etc.
Failure Costs:
- Internal Failures: Including scrap, rework, expediting, equipment downtime, injuries, etc.
- External Failures: Including product recalls, returned products, complaint handling, lost sales, etc.