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How do you react to problems?

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Question added by Esam Almalki , IT Service Desk Manager , JAL
Date Posted: 2017/02/26
Zaheer Waheed
by Zaheer Waheed , Senior Regional Accounting Manager - Poultry Sales , Almarai Company - Alyoum

What I have learned over time is that problems do not have timing to occur, their nature, timing and extent is unknown when communicated at first.

It is how one handles / attends them is what makes them a MASTER.

Our control over emotions and attitude is what makes a good problem solver.

I believe one should not make commotion and should first look at what has happened, what is the cause and how can solution be provided, the main ingredient is CALMNESS. If you are not calm, you will not be able to think rationally.

 

Calm mind opens ways for solution, while confused mind increases work and destroys relationships.

Suraj Abraham
by Suraj Abraham , GM - Sales & Marketing , Kora Trading & Contracting Co., Doha, Qatar

When Problems arises, first is to investigate the Root causes of the problems. Then accept it as a true Professional and acknowledge with a practical Solution to the problem making a win win situation. Plus take Preventive and Corrective measures, not to repeat henceforth in future. "You can't really begin to appreciate life until it has knocked you down a few times. You can't really begin to appreciate love until your heart has been broken. And you can't really begin to appreciate happiness until you've known sadness. Once you have walked through the valley, the view from the mountain top is breathtaking".

Abdul Azeem
by Abdul Azeem , Management Trainee - Accounts Payable , Genpact - India

Every problem is different and requires different techniques to solve it as like every human being is different. There are basic rules which are followed by every individual if they are professional and very keen on solving. Identenfy the cause of the problem Analyze the options available to solve it Select the best solution Ensuring the problem doesn't arise in future

Benedicta Morah
by Benedicta Morah , General manager , Phenomenon Limited

It depends on the problem,some problems are unexpecte.you have to relax and be calm.

focus on the future,think about the solution and act intelligently.

Mohamed Yasin Sheik
by Mohamed Yasin Sheik , Senior System Engineer , Buhaleeba holding group

1. Focus on the future.

2. Think about the solution.

3. Look for the good.

 

4. Seek the lesson.

Manzoor Alam
by Manzoor Alam , Director , 7th Sky Travel & Tourism Services (Pvt.) Limited

It all depending upon the situation on ground however, but commonly with coolness and calmly to over come the situation with corrective actions to resolve the problem within shortest possible time.

Shukri Ibrahim
by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd

Having problems in your life can feel overwhelming and it may be that the last thing you want to do is face them. Fortunately though, dealing and coping with problems is a well-studied area and there are many cognitive, emotional, and behavioural steps that can be taken to effectively face your problems head on.

 

Accepting and Understanding the Problem

Acknowledge the problem. 

Avoid catastrophizing

Think of the origin of the problem

Put things into perspective

Embrace the challenge.

Write your problem down.

Talk about the problem.

Embrace your feelings.

See a counselor. 

Research the problem

Seek out an expert.

Look to others who solved your problem

Brainstorm solutions. 

Evaluate your solutions

 

Put your plan into action

Syed Tariq Qamar Ali
by Syed Tariq Qamar Ali , Administration Assistant

I strongly believe you can resolve any issue/s by working together. As you always heard when you stuck "There is a big brother in the room "who can assist you on the issue. I strongly believe if your communication skills are extra ordinary like, I m gonna give you each words which you can elaborate and surely can understand after reading all that which are ; Listening carefully,2- Nonverbal communication,3- clarity and concision,4- Friendliness,5- Confidence,6- Empathy,7- Open-Mindedness,8- Respect,9- Feed back, and- Picking the right medium. You simply rock! As you also know, Great minds think alike. 

 

I think, I explain it in short and added all vital things which you use and can become a solid solution provider.  Let me know, how do you like it? Thank you for asking me this question.

Rahim Uddin
by Rahim Uddin , Sales Executive , North Tours LLC

This depend on the type of problem, but the best way to solve any problem is to keep calm and analyze the situation. There is no such problem which cannot be solve however we can say that sometime its not possible to fix thing 100% but at least if we put our best we can make the best possible output of the situation. Now this process will not only help in the current situation but it will also help you in future that how to cope with such situation and what are the best possible way to fix it. 

Sumanth Kumar
by Sumanth Kumar , Senior Manager , Cognizant Technology Solutions

Avoid Panic. Analyze the situation, business impact, identify the key stakeholders for the impacted area, follow the Standard Operating Procedure, get the right teams to the table, focus on restoring normalcy (even if it is with limited capabilities) which will cut down the noise, in parallel put to-gether the core team (FIX-IT) and chalk out a plan to fully restore normalcy, keep communication channels open to key stake holders and impacted user with regular updates. Publish a restore plan and work towards approvals and executing of the plan to restore normalcy.

Alae laaroussi
by Alae laaroussi , Real time analyste , Sitel

Understanding the Problem

Make action Plan

Resolve the problem with the means availble 

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