Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

How To Make Phone Conversations With Customers Better?

user-image
Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/03/05
Arivalagan PVP
by Arivalagan PVP , Teacher , Iken Child Skill Development Center

With the brisk wish, let the customer to brief then reply him in a precise manner with some appreciation towards him. Customers will throng on to you.

ESTHER NAKAWUKA
by ESTHER NAKAWUKA , ASSISTANT PROMOTER , MTN(U) LTD

ask questions not related to sales,say something about weather,ask  if they are enjoying the event and you praise something they did ask for help

John Mories Macalinao
by John Mories Macalinao , Housekeeper , HRH King Salman bin Abdullaziz Palace

I think all customer service representatives should undergo training/s on using telephones as one of the ways of marketing. Everyone knows how to call using a phone and also knows how to answer a phone but not everyone knows how to do it properly and with etiquette.  

More Questions Like This