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If a customer approach you in public, during a vacation, for work related help, will you comply?

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Question added by Audrey San Gabriel , Moderator , Bayt.com
Date Posted: 2017/03/10
Zainab Ali
by Zainab Ali , Project Coordinator , Amazon - United Arab Emirates

I would do my best to help the customer without going out of my way. Further, I would refer the case to my colleague at work. 

Nuha Elayyan
by Nuha Elayyan , Senior Credit Officer , Nutridar

I will help the customer if I can and  i will redirecting the request to my colleagues at work to make sure that assistance is better and provides the necessary information

Lukman Ibiyemi Muhammed
by Lukman Ibiyemi Muhammed , Taxi Driver , Sharjah Taxi

I would assist the customer so as to make him happy especially if it's more of information related to products & services within my Organization. Further, I would call any of my colleagues at work so as to assist if it requires troubleshooting so as to make the customer overwhelmed at every touch point & advice him to always call into the call center for other enquires he or she might still have in future. 

Ragia Brery
by Ragia Brery , Export Manager , Kato Aromatic

Of course I will help the customer. I can guide him to reach the person in charge of his case in the company. On the other hand, I will reach one of my teamwork to facilitate things for him.

fatma Samier Ahmed ahmed
by fatma Samier Ahmed ahmed , Excuitive adminstrator , Fujitsu Egypt

Yes I can do my best ever for the customer any time.

niat nazazi
by niat nazazi , customer service representative , al montazaha

  • yes I would  and I will make sure he is satisfied that he asked me and that I did my best to solve his questions

Maria Aubrey Infante
by Maria Aubrey Infante , Receptionist , Travellers International (Resorts World Manila)

Yes but it depends on the situation. Like if Im with vacation with family, I would answer some on his/her questions and I will tell them I can refer them of my other workmates who is on duty that time.

Roby George
by Roby George , Customer Service Operations Manager , Al Futtaim Electronics

I would assist the customer with information and redirect the request to my colleagues at work and would reconfirm that the requirement of the customer is met in time .

Mohammad Albarak
by Mohammad Albarak , Collector , Aramex International LTD

For me in my current job in collection, if a customer call me to ask about any thing related to his account in my vacation i will answer him and give him the answer if i can or if it is need to check in our system i will tell him i will inform you sunday when i go to the company and check your account.

Sanat Jena
by Sanat Jena , Associate , Cognizant

Yes, i would help him/her out provided the question is not regarding any sensitive information about the company. I would redirect it to the concerned team member.

Edgardo Juan Guzman
by Edgardo Juan Guzman , Customer Service and Technical Support Representative , Capital One Philippines Support Services Corporation

There should be a work-life balance. I would politely answer general questions but not to the point of eating up all my time for the vacation. I could suggest a colleague that may immediately help the customer.

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