Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

Should customer service hotline be open 24/7?

user-image
Question added by Audrey San Gabriel , Moderator , Bayt.com
Date Posted: 2017/03/10
Md Hasan Mazri Khan
by Md Hasan Mazri Khan , Sr. Ex. HSE, Security & BCM , DHL Global Forwarding BD Ltd

Its depends on organization business nature, where there is a provision of delay feedback that may not require 24/7, otherwise it should be 24/7

Amr Naguib
by Amr Naguib , Senior ITSM Consultant , Tahakom Group

It's Based on Business Needs and Demand, if the business Demand 24/7 then  you Must Provide it.

 

YOGARAJ PARAJULI
by YOGARAJ PARAJULI , Sales representaive , Affordables Fashion LLC

It depends on the necessity of costumer and business.If the costumers need services any time with 24 hours of a day ,then of course it is a must.

Monis Syed
by Monis Syed , Service Operations Manager,Incident Manager,Problem Manager , Atos India Limited

It depends on business and what type of contract is done. if in contract its mentioned 24/7 we must provide 24/7 to customer.

Junaid Vengadan
by Junaid Vengadan , Cyber Security Engineer & Presales Consultant , Quickheal

Yes, In order to ensure the quality of service ,we should keep availability of Service Desk round the clock 24×7 . Customer/ User may need assistance at any instants. 

JAM KAITH PIODOS
by JAM KAITH PIODOS , English Teacher , Bibo Global Opportunity

Yes. To serve the customers at their convenient time and give them the service they deserve at all times.

bssam jamil awad  abd-algader
by bssam jamil awad abd-algader , team leader , british siran cmpany

                This depends on the work of the company or organization if the work is  necessary to provide the service to the public in 24 hours be true 

 

 

                          

Mahmoud Elwazery
by Mahmoud Elwazery , Service Desk

Its depends on organization business nature and costumers needs

Murali Chakravarthy
by Murali Chakravarthy , ASSOCIATE OPERATIONS MANAGER , COGIZANT TECHNOLOGY SOLUTIONS

At present yes. But in Future the industry is moving towards automation and i dont think Humans are required to work in 24/7.

صلاح شعبان صلاح فودة فودة
by صلاح شعبان صلاح فودة فودة , مترجم , سيتي ستارز

it is very important to replay to our customers in any time because it gives them alot of confidence about the service

Simon Costello
by Simon Costello , Service Transition Manager , Barclays Plc

Depending on the needs of the business customers and the application or products criticality

More Questions Like This