As Customer service department carries out other departments mistakes , do you think it should have a superiority on sales and marketing departments?

yes as long as the customer service are the face of the company and they are who is in touch with the customers so they can deliver what customers need to the management.   

• In my view, there will not be any superiority or inferiority department in any organization

• But, for sure the efficiency of Customer service department is the one which will surely influence the sales of products/ services of any company

• Most of the successful companies have strong customer service team to answer all the queries or resolve the problems in time

• After all it is "Team Work" or proper coordination of various departments that will bring a brand value to any company

im so sure they not , they complete each other i used to work as a customer service for a short period and i were helping the sales team for selling some products , there is no superiority 

To have a good customer service all member of the team should have unity and communication.if all the member has enough knowledge we can all give a good customer service.

Yes,certainly,

this is the department , where we can retain the customer, solve thier issues and complains.

Here we can give a WOW! experience to our dissatisfied customers/clients.

CUSTOMER SERVICE DEPARTMENT IS THE FACE OF THE COMPANY 90% BECAUSE THATS WHERE THE CLIENTS REACHES OUT FOR INFORMATION OR HELP WHEN THEY ARE IN NEED. THEREFORE, ANSWERING THE QUESTION ABOVE; I DON'T THINK OTHER DEPARTMENTS SHOULD HAVE SUPERIORITY BECAUSE IT'S POSSIBLE THAT THEY CAN ALSO MAKE MISTAKES. I BELIEVE IN TEAM WORK SO THERE SHOULD NOT BE SUPERIORITY OR INFERIORITY.

Guests and customers always speaks whatever they observes in the company or the service they receive to the customer services provider and they espect answers. As customer service agent that is what we do give relevant information to the customer.

Well, if you want customer service to be "superior" to sales & marketing departments, how would it work? Customer service is customer oriented, not supervising and training sales & marketing departments and make sure that the company grows.

Yes, because customers rely on how the Sales & Marketing departments attracts/convince the buyers and if it fails, they will go direct to complain, and that is when Customer Service acts.

Totally agree, as the customer service department and team are the first and main ones who will first receive customer complaints and handle them basis the other departments failures or mistakes.

So it should have a limitied authority to change rules and policies of the other departments which will result in having a better customer experience.