According to New Research Social Media is the Fastest Channel for Customer Service How do you view this?

Because social media positioned itself these days specially from 2015 as the fastest and the most accurate channel for responding to customers, specially the routine inquiries from most of the customers.

since the web based channels have become the best, fastest and the most accurate and used channels, corp-orates are under growing pressure to deliver a consistently high quality exoerience to customers.