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It is very important in the world of marketing and the art of dealing with customersAll expressions of the body
Very important because when you are dealing with the customer with friendlyn facial expression and eye contact it means you are giving important to the customer and obviously it is key to win the customer attention and business as well.
Greeting customers. When customers walk through the door, their presence should be acknowledged with a smile and a friendly greeting. This will give them a feeling that they are important and are being given attention.Understanding their needs. This is about letting the customer know that assistance is available if required, without being overwhelming by constantly hovering at their elbow. Queries or complaints should be dealt with immediately and in a polite, efficient manner. If this is not immediately possible, the customer should be informed why and how long it will take to find a solution. Follow-up should be ensured and completed as soon as possible.Eye contact Making eye contact assures the customer that they have undivided attention. Mobile phones etc. Are unacceptable on a shop floor, as are private conversations between staff and bad language, particularly while dealing with customers. Smiling It does not hurt to smile and even disgruntled customers are usually very quickly calmed when approached with a smile and in a friendly, yet professional manner. Body language should also be watched. Body stance should be open. Small gestures can make a big difference, as can facial expressions. Distance is another important factor. It should be close enough to hear/be heard, but far enough to not invade personal space.Thanking them Saying thank you after a transaction has been made will make the customer feel appreciated and more inclined to return.GUEST: G- reeting, U -nderstandingE - ye contactS - miling T - hanking.
Very important because when you are dealing with the customer with friendlyn facial expression and eye contact it means you are giving important to the customer and obviously it is key to win the customer attention and business as well.
1) Interest
2) Respect
3) Comprehension
4) Dominant and powerful
5) Qualified, skilled, competent, and valuable
6) trustworthy, honest, confident
"The customer is always right"
Therefore, we have to give a high priority to Customer Satisfaction and always behave in highly professional manner.
Making eye contact & facial expressions with customers can increase the quality of all of your face-to-face interactions as more attractive, confident, and trustworthy. Being able to look people in the eye and hold their gaze can help you better network with others and make a moving speech. Eyes can indicate interest, attention, and involvement with customer, while failure to make eye contact may be interpreted as disinterested, inattentive, or rude
Eye contact is another form of background acknowledgement and a very important one at that. It shows the speaker that you’re tuned in to what he’s saying
Why eye contact and Facial expression is important:
1) Interest
2) Respect
3) Comprehension
4) Dominant and powerful
5) Qualified, skilled, competent, and valuable
6) trustworthy, honest, confident
