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How likely is it that you would compliment a CSR to their manager?

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Question added by Deleted user
Date Posted: 2017/03/15
Joe Seychell
by Joe Seychell , head of IT , Pinnacle Investment

I do this on a regular basis - as it is not often a CSR gets a genuine complement - in fact I have even emailed the CEO AND Manager of a business to ensure the CSR is noted for their high performance.

Ashraf Elsherif
by Ashraf Elsherif , Director of Project Management Office , Condor Electronics SPA

I do like this

He/she treats me as the company has no customers but me.

Subhranshu Ganguly
by Subhranshu Ganguly , Quality Analyst. , WIPRO

When we come across a CSR who is doing an outstanding service if we do not appreciate such action may go unnoticed and may be discontinued after a time. Hence the need for appreciation.  So that th e benchmark can be enhanced from time to time. 

Suraj Abraham
by Suraj Abraham , GM - Sales & Marketing , Kora Trading & Contracting Co., Doha, Qatar

I remember the days back in 1990s when I was a Sales Executive a customer turned at 9.00pm when we were almost closed. Customer is not satisfied on designs etc. which took almost to 12.00pm for finalising and closing it. Well days passed and one day top management called me Infront of peers to announce the appreciation I got from that Customer via fax, I was so delighted for getting recognition. Hence I made a point to appreciate and compliment to the one's who very well deserves a lot, who has gone extra. Hard work and patience pays.

Syed Fahad Ali Shah
by Syed Fahad Ali Shah , Assistant Accounts Officer , Northwest General Hospital and Research Center.

Being a Customer, one should definitely compliment a CSR's hard work and helpful response to his/her seniors and superiors. This would not only encourage the CSR for more hard work and dedication but will also strengthen business ties between the customer and the company. For positive response has always been welcoming towards mutual betterment of both entities.

Zeeshan Awan
by Zeeshan Awan , Projects Sales Head , Sher E Rabbani

 As a senior management in the company i do appreciate those customers who are giving praise with my service and have good feedback from my line manager. Everyone loves to be appreciated after the effort they have made to earn that, and nothing motivates a hard worked then a heart full of appreciation for the right work done. That makes him/her more inspired to their job and more motivated which is very important.

VIKASH GUPTA
by VIKASH GUPTA , U2 Advisor , Tech Mahindra

Indeed, everyone loves to be appreciated after the effort they have made to earn that, and nothing motivates a hard worked then a heart full of appreciation for the right work done. That makes him/her more inspired to their job and more motivated which is very important.

tebib djillali
by tebib djillali , حارس أمن , بيات للخدمات الإطعام والفندقة

Thank you for calling to answer the question and I agree with the answer: Joe Seychelhell

Ronnie Catacutan
by Ronnie Catacutan , store incharge , electreats

By filling up the Customer Feedback form and giving the credit to the staff who assisted me.

Anna Marie Loreto
by Anna Marie Loreto , Recruitment associate , China Online Innovations Inc

If the CSR was able to answer all my queries and can give a comprehensive answer then most likely I would love to give a compliment and address it to his/her manager by giving a good feedback to that CSR. 

AQEEL AHMAD
by AQEEL AHMAD , Tecnical support Executive , Pakistan Telecommunication Company

when i will register my complain to CSR and after the committed time my issue will not b resolved and then again i will contact to customer service center and will talk to the manager about CSR's behave if that was not good otherwise will talk to manager about my issue y that was not resolved after multiple attempts.

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