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Suppose you are the manager of a Restaurant and you were told honestly that a couple eating dinner had just seen a mouse. ?

What would you say to them? How would you recover from this service crisis?

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Question added by Md Fazlur Rahman , Procurement Specialist , Engineering and Planning Consultants Ltd
Date Posted: 2017/03/17
يوسف دمدوم
by يوسف دمدوم , مهندس و مسير , مقاولة اشغال البناء

Thank you for the invitation

Must personally interfere and apologize and try to explain to them that he would not repeat the mistake again and that the restaurant has an excellent reputation of man but always fair for error and that I will investigate the matter and invite them to accept a free meal

Satish Kadam
by Satish Kadam , Sr.Manager IT , Pandhe Infracons Pvt.Ltd

if the couple is still in hotel , i will visit to them and verify the fact about mouse , if it is so then apologies for the incident. and it is time for administration to  take control of situation with pest control without affecting business  and customers . 

Thanks for the invitation. I agree with the given answers.

DR MD ANWAR HOSSAIN
by DR MD ANWAR HOSSAIN , Moderator , bayt.com

Thank you. If i seen such kind of bad position as a manager, i will try to solve with level best of my motivational power.

Abdul Rehman
by Abdul Rehman , Electrical Engineer , Tamdeed Projects

Thank you for the invitation. If any such event occur, I will try to comfort them by inspecting the room for rodents if available because rodents in your restaurant not only ruin your business but also damage your property.

Arlene Ondez
by Arlene Ondez , Registered General Nurse , Home care center(contract of service at First Dental Center Doha)

Greetings, The facts is you were told Honestly that there were rodents.Acknowledged and apologized and assured them that you will do some measures to eradicates those rodents and show to them also that you have the records that you follow the proper sanitations to maintain the cleanliness of the area.

hisham abu dagga
by hisham abu dagga , Project Manager / مدير مشاريع , مؤسسة عبدالكريم العواض للمقاولات

 

_________Thank you for the invitation

I agree with colleagues answer

Ahmad Al-jamal
by Ahmad Al-jamal , Procure to pay, Supply chain Business Process Manager , Schlumberger

1- Apologize from the customer

2- Offer them the free meal and free voucher later.

3- Urgent investigation and if required close it until this issue closed.

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