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A Customer approaches you and tells you of many complaints he/she has about your department. What you should first:?

Customer Research Customer Service Customer Focus Customer Events Customer Experience
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Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/03/23
Upvote (0) Views (22) Followers (9) Answers (8) Report Question
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Hina Gullabani
by Hina Gullabani , content writer/social media executive/customer care representative , Bravisto Pvt LTD.

First to listen the complains and write it down. Will try to rectify those complains to satisfy the customer. solutions will be offered that can benefit the customer as well as the company. Will ask the customer what he wants and what options can go with it.

tanweer alam
by tanweer alam , Project Manager PMO , Genpact - India

Listen to customer complaint carefully, express regret and tell them how service to customer is prime concern for their organization and they follow system driven approach to satisfy the customer complain, how your complain has missed out we will check ASAP.

Muthukumar Kuppu Muniyandi
by Muthukumar Kuppu Muniyandi , Electrical Technician , Aquatank electrical water heater manufacturing llc

Actually upto now no any complaints from customers but first time we received the compliant from you. sure we are take necessary action of your compliant. I give Iike this answer to customers.

kinza tayyab
by kinza tayyab , Admin Assistant , Asfira Islamic educational school

We will take action of complaints,solve his problem and satisfy customer according to his desire or need..

Shabaz Mehar
by Shabaz Mehar , Printing helper , Alassrya printing presss kuwat

1 I will satisfie for custmer 2 I will informs duty officer

Chibuike Dibua
by Chibuike Dibua , I have 3 years experience in security, I also have 8 years experience in sales , KGL Transportation company

First you have to pay attention and listen to what the customers has to say concern the good he/she brought from your store, know how to solve the problem immediately.that is my answer

Mervat Saleh
by Mervat Saleh , President/Owner , Mecca Property Preservation LLC

Always apologize first, then listen and let the customer know that you will take care of it. Then, you do take care of it. 

farhan azhar
by farhan azhar , Operation Supervisor , Alshaya international trading company

First of all i will listen to the customers then give full attention on his complaint after attention i will try to fully satisfied him/her regarding his complaint and then at the last i will thanks to him and will assure him that we always take care of our customers feedback.

 

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