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voice and body language depends on the type and nature of your job, if you are facing customers face to face, so you have to be presentable, showing your enthusiasm, passion in serving the customer which will be represented in your voice tone, and hand moves.
100 % - in how you Project and carry yourself will impact many and most aspects of your life. If you do not have a profession manner / or stance - and you are not consistent in your image - this will have a significant impact on how you perform.
patience , tone of your voice , listening to them , understanding them being in their situation and most important will power to help the customer .
your body language is the mirror of your voice, so if your body language doesnt reflect your the tone of your voice or any talking to a custommer....body, you are going down.
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