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Quality Assurance is important in any Product or Work that we do in everyday. This is to assure Customer Satisfaction and Self Satisfaction and to eliminate Complaints from external, internal Customers and even yourself.
Quality - Reliability - perfection - satisfaction - Success .
To gain customer confidence and to achieve customer satisfaction
Quality Assurance, name itself defines as to assuring the quality of product. It this process using any method and technology making sure to eliminate all the defects and making sure of customers requirement and output is fullfilled.
Quality Assurance is basically product oriented. QA ensure that the results match the requirements. QA is also inter-related and/or directly proportional to Customer service. Customer service means exceeding customer expectations. Quality assurance identifies the requirements and measures how well customer service performs with respect to expectations.
Good customer service require quality products and timely respond on complains with the best corrective and preventive action to fulfill customer's demand
Customers want the best goods and services offered at the best prices. Best means quality.
Quality Assurance is very important in any businesses enable to gain trust and confidence to the customers. This is a way of preventing mistakes or defects in manufactured products and avoiding problems when delivering solutions or services to customers. With this we are able to get full satisfactions to our clients and to get more sales.
Quality Assurance is needed for good Customer Service because you are not only selling a product to the customer but also the customer believes in what the person is selling to them for their long term satisfaction.
Quality assurance is the basic need of any call center to make sure that the customer care executives are following the right protocols to educate the consumer that are provided by the client.
and to make sure that the information provided to the consumer is correct and it wont shock them down the road.
