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Poor Customer Service is the cause of Lost customers to a business. This is because when a customer is not met with satisfactory service or delivering the service within business strategy. It happens when a person is nervous and a first time employee on the floor or when the Induction to floor management was delivered - instruction was poor and the Lead person for the induction did not know how to show the person different techniques of service delivery. The customer is hurt when he or she is served badly or treated as "to take as granted", hence the feelings of loyalty to a business is lost. The reputation is lost from the business point of view and customers go elsewhere for better business deals and better or fair treatment. Long term customers would deal with this differently by lodging in a complaint in the business book or online on the business wbsite and they would ask for an explaination also the staff on duty would have to explain this case and resume business again properly. Rapport is lost with customers when this happens and staff have to be careful especially on the sales floor. A training is provided to all employees before launching them on the floor for work.
Definitely! Customer services supports you in losing or winning the customers.
Yes , poor customer service is the main reason behind of losing customer. As we know that market is highly competitive in nature and every business always try to maintain a better customer service than their competitors to survive in the market.Better customer relationship and service always tend a business without losing their customers and generating business through them
Indeed it is tried and tested for a long time with out them a businesses are nothing and will shut down sooner rather than later
This can be one of the main causes of the loss of customer
That is why the quality of customer service must be continually improved
There are other considerations that cause the customer to leave the company:
