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When we talk about customer service. what do we consider as a major factor?

some staffs get confused and customers end up complaining against them hence loosing their jobs

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Question added by frank male , Security
Date Posted: 2013/10/08
abdul latif mohamed sorour Abdul latif
by abdul latif mohamed sorour Abdul latif , Senior Food Trade Hygiene Officer , Dubai Municepality

satisfaction thim

Zafar Iqbal
by Zafar Iqbal , Teacher (Pak Studies) Subject Specialist , Home Tutor

Customer satisfaction.

Nicholas Poshayi
by Nicholas Poshayi , Teacher/Librarian/Academic Teacher , Brooke Bond School

Giving them undivided attention whether on phone or they have come in person.Ensuring that you honor your promises and deals with them.Showing them the respect that they deserve and the kind of respect and service you expect to get somewhere for you are a customer too who needs satisfaction.

Fazalu Rahman
by Fazalu Rahman , Logistics Team Leader , Al Nabooda Automobiles LLC

Satisfaction of the customer. Positive language, positive attitude, listening to the problems which customer face and do the best to correct it if its possible or try to escalate the case to the seniors or management. Never allow your explanation go to an argument mode. Try to make the customer as happy as possible with in your guide lines. 

 

i have heard some of my collegues say they dont like to deal with complaining customers. but for me personally, i prefer to attend the customer who have complaints because i know if a customer is like me, i would never complaint for the bad service instead next time i will try to have another choice for me. :)

khalid azim
by khalid azim , IT Specialists , CGC

Provide users with highest level of support and ensure to treat them with professionalism, and make a good impression and let them feel they maintain a highest level of satisfaction

frank male
by frank male , Security

thanks mr Fazalu Rahman, to my question and i think always be with alternative and very quick thinker where possible you cant attend the collect information you forward to your seniors and getting familiar with your location information,you know sometimes customers dont need to be biased.

VIJAY KUMAR KODIRIPAKA
by VIJAY KUMAR KODIRIPAKA , Security Manager , African Foundries Ltd

Hi all

Its the customer satisfaction that matters at the end of day for whatever we do in our day long efforts.

Thanks

Vijay

AMO

محمد عباس جمال عباس عباس
by محمد عباس جمال عباس عباس , مشرف مخازن , ارامكس

the client always has right

Deleted user
by Deleted user

time.....efficiency ......quality.....responsivness..

MOIDUL SEKH
by MOIDUL SEKH , PUBLIC RELATION MANAGER , KARAVALI GROUP OF COLLEGE

Feel free to ask. If it come to hospitality/service sectors "Home away from home"

Alexandra Violeta Ruse
by Alexandra Violeta Ruse , WAREHOUSE OFFICER Import export , SAS GRUP

When we make reference to Customer Service obviously number one priority is The Customer and the Service which we offer before, during and after. 

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