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Know how to differentiate client's need vs want...know your competition, it's strength and weaknesses..have the ability and skill to handle objection, negotiate and influence...Trust and consensus-building with the customer plays a vital role in the whole sales process.
> Understand the need of the customer,
> Find out the best solution along with the alternatives (if required),
> Explain how your product/service will solve his purpose/problem/situation and if you are able to solve the costumer's problem he will immediately make the buying decision
> If you don't have the solution find out the way or assure him/her of the solution soon to build trust and long term relation,
> Provide him with the solution asap, again your customer will make the decision to buy along with long term relation.
By creating room of understanding as well as your ability to relate your product or service with customer's need or solutions for his/her problems.
Your attitude determines your aptitude! The word "Impossible" says I'm possible! So, it starts by you. Give your very best, understand your customer need/demand, provide and deliver the best. Nothing is firm you got to be flexible as handling customer and never forget to treat the customer with such divine smile!
