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I will stay professional all the time to have any conflicts. I will pay respect to everybody.
Thanks for the invitation.
1. Stay calm and focused; listen to the client more attentively.
2. Review customer's reservations and concerns; try to rectify the root causes.
3. Be professional with pre-planned and strategic communication.
4. Don't leave un-attended and provide positive and prompt feedback on his concerns.
5. Bring solutions of his issues considering consequences.
6. Show best possible customer care to establish better trust.
7. Avoid conflict, handle delicately.
8. Give yourself room to compromise, extend discounts or favors intelligently.
9. Impress through strengths of your product or services, other than the pricing.
. Don't blame customer.
. Do not finger point negatively about your company.
. Behave flexible attitude and ensure after sale services, not as a supplier but as a Partner.
In my point of view these are steps to tackle tough negotiation
1. Extending time duration to analysis the objective scope and effects
2. Listen without interruption and make hints to explain your pros & cons of the concepts clearly
3. Explain with presentation, history and aspects of effects behind the concepts
