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Of course, there is a strong relationship to focus on customers and knowledge of their demands and provide as much as possible and build a database of all current and expected customers and their work and added all the details of those customers also
whence the customer is reaching to the point that he is our main focus and that we are working as partners to reach success together.
The whole purpose of being in business is to provide a service to customers,and a manager worth his salt would do good by listening to what thier customer demands,rather than what we provide.Once you realise what your customer wants you can provide just the right kind of solution to their demands .If you do a customer survey and satisfy the same you grow the business ,customers world wide a crying to be heard.
Customer Focus strategies are integral to the growth of TOP LINE and BOTTOM LINE of the Business.
Benjamin Franklin once said, “Well done is better than well said.” Your customers respond better to what you do for them rather than what you say you’re going to do; and this is exactly why outstanding customer service needs to be part of your marketing strategy.
You rely on your marketing tactics to draw in new customers and increase your revenue, so you should also use it along with customer service to strengthen your relationships with your current customers to retain the customers the marketing budget spent obtaining them in the first place and to retain even more revenue. You have a 60-70% chance of getting business from your existing customers compared to only a 5-20% chance of selling to new prospects.
YES! If there is a downturn in the economy for instance consumers will opt for more value for money propositions. If you for instance cater for the high end of the market, and not shift to accomodate where your customers is going, you will loose this customers to the companies that thought on their feet and changed their profile.
The best part of increasing customer-satisfaction levels is that customers keep coming back. Customers who kept on coming back means SALES!
Yes,
Customer focus & Relationship is one of the major reason, for customer to stay back & retain his business relationship.
Focusing on Existing & new developments by customers, Certainly give new business line addition in longer run
therefore Year on Year growth in sales contribution can be achieved :-)
Yes, because they have direct impact on customer behaviour which results in actions of impulsive buying behaviours at some instances and long term customers relationships.
Great Customer experience results in satisfied and happy customers. These happy customers convert into Brand Ambassadors and promote the product or service and influence other people to buy and use the service or product. It also ensures repeat sales.
Customer service strategies help an organisation to define what kind of service level and at what cost have to be deployed to ensure the bottom line remains intact.
A company can provide exceptional service experience and yet remain not profitable as against a company which has got its customer service strategy just right at the right cost.
Customer Focus Strategies in real terms do increase sales. This helps the company to concentrate on customers who enhance value addition to the company rather than concentrate on small customers though ok but will waste your time and walk away. If you focus on the customers you know will support the company all the time, you are assured that there is continuity and they will always come and support you due to the relationship built between the two of you. They will concentrate on their business knowing that they have a dependable supplier. They in turn inform their colleagues of your company and Sales Increase.
