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What is the best way the calm down angry customer? 1 smile and listening 2 react and take action to solve problem 3 refund

Customer Service
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Question added by Mohamed Atnane , Patient Administrator , Mediclinic
Date Posted: 2017/04/19
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Suad Ali
by Suad Ali , Manager - CX Programs , Dubai Chambers

i would say 1 Listen , Listen Listen 2 Agree that he is right about what upsets him/her 3 discuss solution and if it docent helps then 4 make and offer to change the experience and make it up to the customer 

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