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Customers today are more aware of their expectations. Salling in information age is becoming harder and harder. This have created an even greater need to strengthen customer relationships and maximise customer retention.
It is no doubt that we are prasent in the information age,Having used the all informatic tolls,we must have to close to our customers through print media as well as social multi dimential media and we sould understand the key requirements of each customers.it is therefore ,we can say the maximum level customers relationship and satisfaction can retian yours customers with your products.
Being in touch with your customers at regular intervals, will give you very important hints about their expectations, either directly or indirectly.
Once known (if it is reasonable), work out ways to ensure that your company meets the requirements. To do so, update your management about the changing requirements of customers, to accommodate them.
Solve any problems which are faced by your customers within the shortest period of time.
Remember, nothing can replace the effect of prompt service towards any customer, to make them think twice, before leaving you.