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Is Process Management Essentials for Extraordinary Customer Experiences?

Process Flow Customer Research Customer Service Customer Focus Customer Analytics
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Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/04/20
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Aws Fawzi Mohammed
by Aws Fawzi Mohammed , Chief HR Officer , National Bank of Iraq

Process management is part of operations management, so developing the Customer Care operations to have exceptional customer experience needs to develop the process. As you know, Customer service is an attitude, the process cannot change the attitude directly.

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