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BRIEF CUSTOMER PROFILE, THEIR EXPERIENCES AND VIEWS WILL GIVE THE BROAD CHARACTERISTICS.
Product knowledge and being polite to people and patience to people.
listeng the browsing activity
Approachable
Customer friendly
Good listener
Well knowledge on the services or products offered
f a customer wishes to explain a situation in detail, agents need to be willing to listen. In addition, customers may not necessarily accept the solutions an agent has to offer or have questions about them, so attentive listening is critical to showing respect for customer opinions and offering them the best eventual solution.
Superior communication skills "attitude" , Compassionate , A good work ethic, Patience, Self control and Willing to help.
should be a Good listener then must give Response Quickly and response must be Accurate. it can be accurate by knowledge. so
Good Listener
Responsive
Accurate
Knowledge
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