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Your company policy allows accepting gifts from customer within certain limit. Your customer is giving you a gift which is beyond limit of your?

company policy. You have given a gift to the customer's representative already with of similar value. What should you do?

A. Contact your company's senior management and ask for assistance.

B Ask your customer to about company policy.

C. Accept it and don't tell toany one.

D. Refuse it.

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Question added by Muhammad Farooq , QA-QC MANAGER , AL Bawani contracting co.
Date Posted: 2017/04/28
chester tibay
by chester tibay , Front Desk Receptionist , Al Kindi Hospital

I think if its beyond my limit and company limit, instead of refusing it right away, i should inform my senior manager and ask for his or her assitance , maybe he could provide some option not to accept it by not refusing it. 

RYAN D'Cunha
by RYAN D'Cunha , Sales and Marketing , 63 moons technologies limited

Its advisable not to accept gifts so that there is no obligation to return back. However you can in turn send birthday and anniversary greetings to the customer to create a delight and small gits on occassions.

Kumayl Raza Devjani
by Kumayl Raza Devjani , MIS / Marketing & Sales , Hotel Karbala

Refuse it in a positive manner 

VAIBHAV PAL
by VAIBHAV PAL , Digitala marketing trainee , aryson technologies pvt ltd

Ask my customer to read the company's policy.

Marina Viray
by Marina Viray , storekeeper sales lady make monitor investment inventory and stock levels . , Group Happines general T&C.Com

contact your company  senior management  and ask for assistance

Asish Sarker
by Asish Sarker , Director Marketing , Barisal Biotek Ltd-UK

Yes a i am agreed with this concept to become cordial with them.

hisham abu dagga
by hisham abu dagga , Project Manager / مدير مشاريع , مؤسسة عبدالكريم العواض للمقاولات

Thank you for the invitation

Agreed with Option D

With greetings and appreciation

Krishna   KHASANIS  PMP
by Krishna KHASANIS PMP , Project Manager-Electrical , Larsen & Toubro Ltd, P T & D (International)

Refusing the gift is best ethical stand that can be taken since the gift offered is beyond the limit set by the company.

Muhammad Farhan Ali Khan
by Muhammad Farhan Ali Khan , Channel and Trade Category Manager , Loreal

since the gift is beyond the limit of your company's policy it is recommended to refuse it , therefore the answer is D

Muhammad Tariq Khan
by Muhammad Tariq Khan , Branch Manager Sales , Faysal Bank Limited

It's better to clear the customer that the gift cannot be accepted due to company defined SOP. However, need to thanks for think about and care as well

B Ask your customer to about company policy

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