Face-to-Face Communication
-Attitude
-Effective Listening
-Listening to Emotions
-Active Listening Techniques
-Asking Effective Questions
-How To Speak Effectively
-Eye Contact
-Coaching: Ask-Tell Repertoire
the four main goals of communication:
-To inform – you are providing information for use in decision making, but aren't necessarily advocating a course of action
-To request for a specific action by the receiver
-To persuade – to reinforce or change a receiver's belief about a topic and, possibly, act on the belief
-To build relationships – some messages you send may have the simple goal of building good-will between you and the receiver
