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Here is what NOT to do:
1- Do NOT abuse them back
2- Do NOT get angry
3- Do NOT take it personally. Ever. Ever.
4- Do NOT tell the customer to calm down. You will antagonize him further
5- Do NOT try to get out of it by telling the customer "I can't help you" or blame your management or your company's policy or anyone else in your company
Here is what you should do:
Let the customer finish what he has to say. Once your customer is done venting, show some empathy. Tell them you will do everything you can to fix the problem he is having. If there is actually nothing you CAN do, tell the customer you are not in a position to help but you will find someone who can. Tell them also that he has every right to complain, and that you will officially write a complaint in his name to the complaints department, or otherwise use whatever process your company has for officially handling customer complaints.
I WILL POLITELY ASK HIM PLEASE DONT USE SUCH LANGUAGE OTHERWISE I WILL DISCONNECT THE CALL ITS BETTER TELL ME YOUR PROBLEM I CAN HELP YOU
Even than Talk to him in a polite way and Just ignore his language . Its useful for you own Professionalism and Behavior management. And don't forget not to call him again...
