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Why would an organisation need an effective complaints process?

Customer Service Customer Facing Customer Focus Administration Management
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Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/05/10
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saleh Abdu
by saleh Abdu , Administrative Officer , Fawaz A Alhokair & Co.

·        To show the company cares about customers concerns.

·        To keep the company reputation.

 

·        To solve customer problems as complaints are real issue that happen in companies.

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